Thursday 17 October 2019

Big changes at Living DNA

There have been some major updates at Living DNA. Their long-awaited new website has just been launched, and they have expanded their product range. The website upgrade will allow Living DNA to speed up processing times. By January 2020 they hope to have a system in place to allow them to deliver regular matches and notifications. At the moment the matching database is only re-run every two weeks. Most importantly, the update will allow Living DNA to update the ancestry reports with new regions. Spain and Germany are apparently nearly ready to go, and there are other updates in the pipeline, though anyone waiting for Scotland and Ireland will have to wait a little longer. The ancestry maps page has also been re-designed.

The new website is designed to be more accessible to non-genealogists and will guide the user through all the steps to ensure that they are able to access all the features. There is a simplified activation process which will allow for easier kit management for elderly relatives who do not use a computer. The upgrade process has also been simplified and now includes the ability to upload zip files. You will be able to opt in to relative matching with a single click.

At the time of writing the new website is live but I don't yet have the new "onboarding" experience or the updated ancestry maps. I will update this post with screenshots as and when they are available.

In the meantime here are some screenshots provided by Living DNA showing the new portal experience. (The names are all from a dummy account.) The screenshot below shows the new dashboard.


This is the redesigned ancestry map.



New products
The product range has been revamped and Living DNA are now offering a low-priced taster kit for £49/$49. The starter test includes the following reports:
● Your global ancestry breakdown across continents
● The ability to find people around the world who you share DNA with
● A nutrition report determining if your genetics indicate that you are prone to Vitamin D deficiency
● The type of exercise your muscles respond to best

Starter kit customers can upgrade to the ancestry experience for £49/$49 and the wellbeing experience for £69/$69.

The full ancestry test remains the same as before and is priced at $99/£99.

There is now a new wellbeing test with a full range of fitness and nutrition reports. This kit costs £129/$129. It will include a selection of reports indicating:
● How your body responds to different vitamins
● How your body breaks down foods to which your body may be sensitive to such as gluten or lactose
● How your body responds to different types of fitness.
● How to understand what type of exercise best supports your body. For example, it is claimed that DNA can indicate if you are better suited to running and sprinting or weight and circuit training.

Customers who order at launch will also receive a complimentary 180-day updates package worth £39/$39 that provides new reports as they are released.

Here is a screenshot of a sample wellbeing report.


There is also a bundle priced at £179/$179 which combines the full collection of ancestry, nutrition and fitness reports.

Existing Living DNA customers will have the option to upgrade their accounts in mid-November 2019 to purchase the full wellbeing test for a reduced rate of £49/$49 (normally £69/$69) until 31st December 2019.

This blog post was updated on 17th October to include a photo of the new starter kit and screenshots of the new portal provided by Living DNA.

6 comments:

Paul Smith said...

Debbie,

Do you know if it applies to existing LivingDNA customers who uploaded their raw data from another company? I would be pleasantly surprised if it does, but I expect it won't.

Do you know how this will impact those who order LivingDNA kits from FindMyPast?

researcher said...

I have absolutely no faith in the people behind this company. The test kit I purchased through Find My Past took months to get to me, and in the interim and since they have been absolutely non-responsive to emails and queries posted through their previous and current web portals. I'm definitely not a satisfied customer, and this before any 'test results' are available. I question just how accurate and reliable their information will be once it's finally posted? They strike me as a flashy front to a money making scheme.

Unknown said...

I don't see the new portal. How do you get to it?

Debbie Kennett said...

Paul, I suspect people who have uploaded kits will have to provide a DNA sample because I don't think they can do the wellbeing reports with the transfers. However, I'm not sure on this so don't take my word for it. The transfers only get matches anyway so they would still have to upgrade to get the new ancestry maps. I believe everyone will have the new portal. P presume those who order direct from Findmypast will be able to upgrade and order the wellbing tests in the same way as those who have ordered from Living DNA. The big difference with the Findmypast customers is that they don't get the Y-DNA and mtDNA reports though they can be ordered as an upgrade.

Dear Researcher, the people behind the commpany have good intentions. They have just had a few IT problems which have taken longer to resolve than anticipated.

Dear Unknown, I understand that the portal won't be going live until some time in November.

Unknown said...
This comment has been removed by a blog administrator.
Debbie Kennett said...

Dear unknown

Thank you for alerting me to the hacked link on what used to be the Coldstream Guards website. I have now updated that page to remove the link. I will delete your comment as soon as I've published this reply as it includes the bad link but I just wanted you to know that the problem had been addressed.